Privacy Policy
Your privacy matters to us at Garden Arcade Pulse
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you provide voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing happens securely via our payment partners.
For our corporate clients, we may obtain additional business data such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service tailored to your business needs.
Our site automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Garden Arcade Pulse respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational steps to safeguard it. This covers safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Safe Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our systems.
Restricted Access
Only authorized staff who require the data to deliver services can access customer information.
Although we employ robust security measures, no method of online transmission is completely secure. We continuously update our security practices to guard against emerging threats.
Your Data Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was gathered.
Typical Retention Durations:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting needs
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
This site employs cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to save your preferences and evaluate site performance.
You can adjust cookie preferences in your browser settings. Keep in mind that turning off some cookies may impact how the site works. For more details about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only Garden Arcade Pulse and our site. We are not accountable for the privacy practices of third-party sites.
We suggest that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our operations, offerings, or legal obligations. When substantial changes occur, we will modify the "Last Updated" date at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
Should you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please get in touch with us.
Contact Us About Privacy
Garden Arcade Pulse Privacy Team
43 Floral Street, London
London, United Kingdom WC2E 9EN
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.